Fact: Around 306 billion emails are sent and received around the world, every day.
Let that fact sink in…
For all business owners, emails are one of the most used mediums of communication. Sharing emails is easy and quick and helps largely in exchange of documents and much more. Emails are indisputably one of the most important elements of business communication. Thus, keeping them professional and well-managed is also quite crucial. And with the help of a good email management software, you get the best solutions for your emails.
What is Email Management Software?
Do get the basics straight, it is important to understand the purpose of this software. Why was it even created?
This software has been innovated to help in organizing, managing, sorting out and replying to a bunch of emails, professionally. The benefits that come along will be not limited, at any cost. It can help you send our campaign feedback, manage bulk emails and much more.
How does an Email Management Software Work?
So how does this software work? There are different components, rather features, which work together, to integrate the functions. Let’s dig into them.
1. Antivirus:
Advanced email management software has a built-in antivirus feature which protects your emails and promises optimal security.
2. Ticketing System:
Inbound emails have a reference number which is utilized to track each email or archived conversations. Labels and tags can also be used to sort out inbound emails automatically. They even help in segregating high priority emails for you.
3. Business Intelligence:
All software does not come with business intelligence. However, the ones that do have BI, help you in analyzing the subject, attached files and message of the email. It then auto-tags them, on specification basis. It also helps in evaluating campaign and customer feedback, extending the benefits of the software.
4. Multiple Account Personas:
For the majority of people, this is one of the basic, key features of the software. Why? Because it allows them to play different roles, without having to leave the main interface. For instance, you can create an email as a content creator and reply to another email as an agent, at the same time.
5. Chats:
Many software do offer a built-in chat feature as well. This helps in spontaneous and professional communication.
6. Dynamic Forms:
This feature might not be present in all software. However, its function is to send forms via email as well. The receiver will get the form and fill it for you, and email it back. This is a major perk for many as the recipient doesn’t have to leave their inbox and can manage everything quickly.
Conclusion
Email management software helps largely in controlling your work wastage. It helps in saving your time and allows you to manage emails like a pro, getting back to them on time and professionally too.